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Posted: Wednesday, February 7, 2018 12:11 AM

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Jiffy Lube
Baltimore, MD

Description:
The District Manager will be responsible for coordination, organization and management all facets of sales, customer count, leadership, training, customer experience; financial performance of a district based of 6-8 Jiffy Lube stores located in Baltimore, Maryland.

This position is responsible to provide direct support, direction, and assistance to Store Managers. Position reports directly to VP / GM of Operations.

Job Duties:
• Maintaining a motivated, high-quality team at each store. Lead, motivate and manage store managers, assistant managers and service advisor to ensure sales and business objectives are met.
• Manage district expenses to ensure these are in line with Fulco Group goals for such locations.
• Demonstrate passion about customer experience when training employees and interacting with customers.
• Responsible of the store`s Mystery Shopper overall performance.
• Hold managers accountable for achieving objectives and following company policies.
• Ensure every store adhere to Jiffy Lube International policy and procedures and Fulco Group internal policies.
• Implement Fulco Group strategies at the store level (new products, services and procedures).
• Establish goals for store managers and sales teammates and provide consistent feedback on performance vs. objectives. Goals are based but not limited to: Customer Counts, Net Sales, Customer Retention, Sale Mix, Labor Hours, Oil Mix, Customer Experience, Pressure Level and Brakes and Services performance.
• Ensure that all employees follow safe operating procedures.
• Ensure that all employees are properly certified under Jiffy Lube University according their positions & certifications levels.
• Responsible to grow and support fleet business in the market.
• Provide direction to store management, as needed, for handling of damage claims and customer complaints.
• Conduct safety and operation audits of store within the District.
• Interview and hire general managers, assistant managers and hourly employees.

Position requirements:
• Highly motivated / self-starter
• Management skills (5years minimum)
• Must be computer literate
• Verbal and written communication skills
• Must be able to multi-task

Qualifications:
• Demonstrated results in retail sales monthly in the stores
• Valid driver's license required
• Pre-employment drug test/physical/background check will help assure we build teams of people who can best work with others and serve the needs of our customers
• B.A or B.S degree is preferred, but not necessary
• Proven experience in management of Retail/Marketing related functions required
• Experience in retail/marketing related functions at store and district level
• Three years of multi-unit retail experience preferred
• General accounting knowledge is a plus
• Proven people leader skills with experience in coaching, performance management and a track record of developing promotable teammates
• Proficient in Microsoft Office Suite: Excel, Word, Power Point a plus
• Excellent verbal & written communication skills
• Proven experience in prioritizing multiple expectations

Benefits, Privileges and Growth Opportunities:
• We offer comprehensive Benefits and Privileges to include Medical, Dental, Vision, 401k, cash balance retirement plan and more
• We are An Equal Opportunity Affirmative Action Employer
• Over 17 years of success in the Baltimore market is an indication of the stability our company

Fulco Franchise Group
Fulco Franchise Group was established in 1997 and is managed by Frank C. Fulco, President and William Chaney, Vice President/GM of Operations. The office and administrative practices are managed by Jodie Kirschner. The Controller is Michele Altieri. The main office is located in Cockeysville, MD.
The company operates on three basic principles which are the "3 I's", Integrity, Intensity and Intimacy. These principles have been the backbone since the company's inception and serve as a working testament to our commitment to all we come in contact with each day.
Simply stated integrity is doing the right thing, every time, all the time, especially when no one is watching. Intensity is working with a purpose and focus that differentiates our customers and employees from all others. Intimacy means that every customer, employee, vendor or anyone we come into contact with each day leaves us feeling special and appreciate on an individual level. Trust is the foundation of the "3 I's" and we live by this motto each day.

For more information about this career opportunity please contact:
Contact: William Chaney - Vice President
Phone: 410-316-1040
Fax: 410-316-1044
Email us: wchaney@fulcomicorp.com

• Location: Baltimore

• Post ID: 29609397 maryland
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